2024-10 – Current

Service administrator

Hitachi, Brisbane, QLD

• Oversee daily administrative tasks in a high-volume service division, ensuring effective coordination with technicians, clients and internal stakeholders. 

• Developed and maintained comprehensive knowledge of products, services, and competitors to enhance sales presentations.

• Utilise Dynamics CRM to manage accurate input of data, customer accounts, track service requests, process job orders, maintain accurate records, and monitor client interactions.

• Knowledge in Microsoft excel to generate reports, track service performance metrics, analyse data trends, and support operational decision-making.

• Building and establishing strong client relationships through proactive communication, follow-ups, and solution-focused assistance

• Used customer insights to develop innovative sales strategies to increase sales.

2021-08 - 2024-12

Disability Support Carer

Our Shining Stars, Brisbane, QLD / Self employed

• Provided person-centred care to individuals with a range of physical and intellectual disabilities making sure that respect, dignity and personal preference are always a top priority to clients

• Experience with complex communication techniques and community engagement for vulnerable individuals. 

• Applied effective and safe manual handling in accordance with workplace health and safety standards

• Assisted clients with everyday living tasks such as meal preparation personal hygiene community access mobility support and medication reminders.

• Encouraged community involvement and social inclusion by assisting clients in attending events, appointments and social gatherings.

• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Cultivated close trustworthy bonds with families, multidisciplinary teams and clients to promote the goals of holistic care.

• Exhibited a high degree of professionalism, emotional intelligence, empathy and patience in difficult and sensitive situations.

• Maintenance of accurate documentation and progress notes to guarantee adherence to organisational and NDIS requirements

• Self-motivated, with a strong sense of personal responsibility.

2022-05 - 2024-02

 Fashion Stylist

CALEXICO, Brisbane, QLD

• Assisted with professional photoshoots, styling and collaboration with creative direction of shoots for ecommerce advertisements, ensuring alignment with brands identity and campaign objectives  

• Maintained current understanding of fashion trends, seasonal collections and brand positioning in order to enhance sale performance and client satisfaction

• Contributed to ensuring in-store presentation and visual merchandising adhered consistently to the brands luxury standards and aesthetics

• Supported ecommerce operations through product styling, shot planning and knowledge in Shopify platform

• Delivered customised styling consultations and building strong relationships with high-value cliental within a premium retail environment.

  Education

  Expected in 2027-07

  Bachelor of Business: Business & Marketing (Online)

  Griffith University - Gold Coast, QLD

  2019-11

  Queensland Certificate of Education (QCE)

  Carmel College Thornlands - Brisbane, QLD

  References

  · Abbey Cross Nude Lucy Assistant Manager - 0450 087 973

  ·       Nicky Charman Calexico Director - 0404 017 667

  ·       Justine Brown Support carer client - 040 775 311

  Contact

  Address

  Brisbane, QLD 4165

  Phone

  0424428500

  E-mail

  tanikajacobs@outlook.com